Terms & Conditions

Welcome to Zotlyx. These Terms & Conditions (collectively, these "Terms") are a legally binding agreement between you (either an individual or a single legal entity, referred to as "you" or "your") and Zotlyx ("we", "us", "our", or "Zotlyx") governing your access to and use of the websites, products, services, platforms, applications, dashboards, and APIs operated by Zotlyx, including all related software, features, content, and services (collectively, the "Service").

By accessing, installing, registering for, or using the Service in any manner, including by visiting zotlyx.com or any subdomain, you (a) acknowledge that you have read and understood these Terms, (b) represent and warrant that if you are entering into these Terms on behalf of a company, organization, or other legal entity, you have full legal authority to bind that entity to these Terms, and (c) agree to be bound by these Terms and all applicable laws, rules, regulations, and policies referenced herein. If you do not agree with all of these Terms, you must immediately cease all use of and access to the Service and may not use the Service in any capacity.

The Service is intended solely for access and use by individuals who are at least 18 years of age, or the age of majority in the jurisdiction in which you reside, and who have the legal capacity to enter into a binding contract with Zotlyx under applicable law. The Service is not intended for children under the age of 16.

By creating an account or using the Service, you represent and warrant that you satisfy the eligibility requirements set forth above. We reserve the right, in our sole discretion, to refuse Service, suspend accounts, or terminate access to the Service to any person or entity at any time for any reason or no reason, including but not limited to violation of these Terms.

Zotlyx provides an AI-powered omnichannel customer messaging, live chat, inbox management, sales automation, and automated reply platform that enables businesses and organizations to manage conversations from multiple communication channels, including but not limited to WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram, and custom website widgets, through a single unified dashboard interface.

The Service may include features such as AI auto-reply and response suggestions, knowledge base matching and FAQ automation, lead capture and qualification workflows, automated follow-up sequences, order management and tracking integrations, team inbox collaboration features, human handoff routing, message analytics and reporting, and such additional features, modules, and integrations as we may make available from time to time. The specific features, functionality, message limits, team seats, automation, and capabilities available to you depend on the subscription plan tier you select.

To access certain features and paid functionality of the Service, you must register for an account by completing the registration process and providing accurate, current, and complete registration information as prompted, including your full legal name, business or organization name, valid email address, and any additional information reasonably requested by us. You also agree to promptly update your account information to keep it accurate, current, and complete at all times.

You are solely responsible for maintaining the strict confidentiality of your account credentials, including your email address, password, authentication tokens, and any API keys issued to your account. You are fully responsible for any and all activities, actions, and omissions that occur under your account or password, whether or not you have authorized such activity. You agree to immediately notify Zotlyx of any unauthorized use of your account, credentials, or any other actual or suspected security breach related to the Service. We are not liable for any loss, damage, cost, or expense arising from your failure to comply with these security requirements.

You may not assign, transfer, sublicense, or otherwise make your account available to any third party other than your authorized employees, contractors, or team members. Each individual accessing the Service through team seats paid or licensed seats must have individual accounts. We reserve the right to monitor account activity and enforce seat usage and to suspend or terminate accounts that exceed plan limits or violate sharing restrictions.

Zotlyx offers the Service on multiple paid subscription plan tiers with varying features, limits, and pricing. Your selected subscription plan pricing details, message volume limits, message overage charges, team seat counts, and billing terms are presented to you at the time of sign-up, upgrade, downgrade, or renewal, and are incorporated by reference into these Terms. You agree to pay all fees and charges associated with your selected subscription plan in accordance with applicable billing terms.

Unless otherwise stated, all fees and charges are quoted and billed in United States Dollars (USD). All subscription fees are non-refundable to the fullest extent permitted by applicable law, except as expressly set forth herein or as required by applicable consumer protection laws. Fees exclude all applicable taxes, duties, levies, withholdings, or similar governmental charges, which are your sole responsibility unless you provide us with a valid tax exemption certificate authorized by the appropriate taxing authority.

We use third-party payment processors to process payments. By providing payment card or other payment method information, you authorize us (and our designated payment processor(s) to charge your selected payment method for all amounts due in connection with your subscription and to store payment card or your subscription. Subscription fees are due and charged in advance on a recurring monthly or annual billing cycle as selected by you at checkout. If your subscription will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date through your account settings or by contacting our support team. We may update pricing upon thirty (30) days prior written notice. Failure to pay any undisputed amount when due may result in suspension or downgrade of the Service, temporary or permanent restriction or termination of your account, and/or collection efforts for any unpaid amounts.

If you require additional messages beyond your plan limit, your account will automatically be charged for overage messages in arrears at the published per-thousand-message rate stated in your plan terms or the then-current published extra messages pricing. Downgrading your subscription plan during a billing cycle may result in loss of access to premium features and reduction in applicable plan messaging quota. No partial refunds or prorated credits will ordinarily issued except in our sole discretion.

You agree to use the Service only for lawful, legitimate business purposes and in compliance with all applicable local, state, national, and international laws, regulations, industry standards, and rules, including without limitation data protection, consumer protection, anti-spam, telecommunications, CAN-SPAM, TCPA, GDPR, and similar legislation and rules of connected third-party messaging and messaging platforms integrated through the Service.

You are solely responsible for all content, data, information, messages, communications, media, files, attachments, and materials (collectively, "User Content") that you submit, upload, process, transmit, store, or otherwise make available through the Service, and for the consequences of your actions in connection therewith. You represent and warrant that all User Content and your use thereof does not and will not (a) infringe, misappropriate, or violate the intellectual property rights, proprietary rights, publicity rights, privacy rights, or any other rights of any third party; (b) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another privacy, hateful, or racially, ethnically, or otherwise objectionable; (c) violates or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation; or (d) impersonates any person or entity, including Zotlyx, its employees, agents, or representatives.

Without limiting the foregoing, you agree not to (and not to permit any third party to: reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, trade secrets, or underlying ideas of the Service or any portion thereof; copy, modify, adapt, translate, or create derivative works based on the Service; remove, alter, or obscure any proprietary notices, labels, branding, or marks in the Service; use the Service in any manner that could damage, disable, overburden, impair, or interfere with the operation, availability, or performance of the Service or any networks or infrastructure supporting the Service; attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service; use any robot, spider, scraper, crawler, automated means, or manual process to access, scrape, monitor, or copy any portion of the Service; transmit any viruses, worms, defects, Trojan horses, malware, or other malicious code; send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messaging; use the Service to send messages in a manner that violates policies or violates applicable anti-spam or messaging platform policies or the rules of any connected messaging channels.

The Service enables you to connect, integrate, and link accounts with third-party platforms, products, channels, services, and websites, including but not limited to WhatsApp Business Platform, Meta (Facebook Messenger, Instagram), Telegram, custom website widgets, payment gateways, CRM systems, e-commerce platforms, analytics services, webhook endpoints, and custom API integrations (collectively, "Third-Party Integrations").

Your use of any Third-Party Integration is subject to and governed by the separate terms of service, privacy policies, account policies, content policies, rate limits, pricing, and other applicable rules and requirements of the applicable third party. You are solely responsible for (a) reviewing, understanding, and complying with all such third-party terms and policies; (b) obtaining any and all rights, permissions, authorizations, consents, and licenses required to connect and use such Third-Party Integration with the Service; and (c) all activity conducted through your connected accounts. We do not exercise any control over and assume no responsibility whatsoever for the acts, omissions, practices, terms, policies, content, services, data practices of any Third-Party Integration or any changes, discontinuation, suspension, modification, or unavailability of any Third-Party Integration or your access to or ability to use the Service through any such Third-Party Integration.

By enabling or connecting any Third-Party Integration, you expressly grant Zotlyx a limited, non-exclusive, worldwide, royalty-free right and license during the term of this agreement to access, retrieve, store, process, transmit, and use any data, content, messages, media, files, information, and metadata from your connected accounts as reasonably necessary to operate, maintain, support, and improve the features and functionality of the Service and as permitted by these Terms and the applicable third-party terms and policies, and by applicable law. You acknowledge and agree that Zotlyx is not a party to any agreement between you and any third party and is not liable for any representations, warranties, covenants, or other obligations or liabilities arising from or related to any Third-Party Integration provider.

Except as expressly set forth in these Terms, all worldwide intellectual property and proprietary rights in and to the Service and all content, materials, information, technology, software, source code, object code, documentation, specifications, designs, graphics, user interface designs, logos, trademarks, service marks, trade names, branding, logos, icons, workflows, data models, AI models and model weights, algorithms, processes, know-how, improvements, enhancements, updates, modifications, derivative works, and all other intellectual or industrial property rights of any kind whatsoever (collectively, the "Zotlyx IP") are and shall at all times remain the sole and exclusive property of Zotlyx or our respective licensors, suppliers, or partners. Nothing in these Terms grants you any right, title, or interest in or to the Zotlyx IP, except for the limited, revocable, non-exclusive, non-transferable, non-sublicensable limited license expressly granted herein to access and use the Service during the Term solely for your internal business operations and subject to these Terms. You may not reproduce, distribute, publicly display, publicly perform, communicate to the public, make available, or use the Zotlyx IP except as expressly permitted in these Terms.

As between Zotlyx and you, you retain ownership of all right, title, and interest in and to all User Content submitted, stored, processed, or transmitted by or through the Service by you or your authorized users. By submitting or making available User Content to or through the Service, you grant Zotlyx a limited, worldwide, non-exclusive, royalty-free, sublicensable (through subcontractors, and third-party service providers), transferable right and license to host, store, copy, reproduce, transmit, distribute, process, adapt, modify, translate, display, perform, and otherwise use such User Content solely for the sole purpose of operating, maintaining, providing, supporting, improving, operating, maintaining, supporting, improving, and developing the Service, and as otherwise permitted by these Terms and the Privacy Policy and applicable law. This license survives the duration your account duration and your use of the Service.

You may not copy, download, or print content from the Service for your internal non-commercial purposes only and provided that such copies or such copies retain all copyright, trademark, and other proprietary notices contained in or on the content. Any feedback, suggestions, comments, ideas, feature requests, recommendations, bug reports, or other information or materials you provide to Zotlyx regarding the Service ("Feedback") is and shall be the exclusive property of Zotlyx, and you hereby assign to Zotlyx all right, title, and interest in and to such Feedback, including all intellectual property and proprietary rights therein. We are free to use, disclose, reproduce, license or exploit the Feedback for any purpose without restriction or compensation to you.

The Service includes and may include artificial intelligence, machine learning, automated reply generation, knowledge base article retrieval, automated conversation summarization, and related AI-powered features and automation features. You acknowledge that AI-powered features are probabilistic, may produce results, and are not intended to be relied upon as legal, financial, medical, or other professional advice of any kind and are provided on an "AS IS basis, and are intended solely as an aid to assist you in your operations. You are solely responsible for reviewing, validating, and verifying the accuracy, completeness, legality, appropriateness, and suitability of any output, suggestion, response, recommendation, or action generated or recommended by AI-powered features before taking any action or reliance thereon.

You represent, and that, without limitation, that AI-powered features may occasionally produce inaccurate, misleading, incomplete, erroneous, biased, or otherwise inappropriate output. We do not warrant or guarantee the accuracy, reliability, quality, suitability, truth, appropriateness, or results of any AI features. Zotlyx is not responsible or liable for any loss, damage, cost, or expense arising from or relating to any use of or reliance on AI features or their output, including without limitation any decisions, inaccurate content posted, sent through the Service through AI-powered automated messaging or. Without limiting the foregoing, you are solely responsible for all messages and all content sent through the Service, whether generated through automated, automated replies. In particular, you are responsible for ensuring that any automated communications sent through the Service comply with all applicable laws, regulations, and the terms and policies of all connected messaging platforms and all applicable laws and regulations.

Each party acknowledges and agrees that during the term of these Terms and in connection with the performance of these Terms, it may have access to or become aware of certain non-public, confidential, or proprietary information of the other party, including but not limited to trade secrets, know-how, customer data, business plans, product roadmaps, technical architecture, source code, pricing, financial information, customer lists, marketing plans, and other proprietary or non-public information disclosed in any form whether written, oral, or electronic or disclosed or learned through access to the Service ("Confidential Information"). Each party agrees to: (a) not disclose such Confidential Information to any third party except as expressly permitted under these Terms; and (b) not use such Confidential Information for any purpose other than exercising its rights or performing its obligations under these Terms.

The foregoing confidentiality obligations do not apply to information that the receiving party can demonstrate: (i) was or becomes publicly known through no fault of the receiving party; (ii) was rightfully known or becomes rightfully in the possession of the receiving party without restriction before disclosure by the disclosing party; (iii) is independently developed by the receiving party without use of or access to the Confidential Information; or (iv) is rightfully received from a third party without restriction and without breach of any obligation of confidentiality. Either party may disclose Confidential Information as required by applicable law, regulation, court order, or governmental request, provided that the disclosing party (to the extent legally permitted) gives the other party prompt prior written notice of such required disclosure and reasonably cooperates with the other party, at the other party request and expense, in seeking a protective order or other appropriate remedy or protective order. All Confidential Information shall survive termination of these Terms for a period of five (5) years following the expiration or earlier termination of these Terms, except with respect to trade secrets which shall remain confidential so long as they qualify as trade secrets under applicable law.

These Terms become effective on the date you first accept them or first access or use the Service, whichever occurs first, and shall continue in full force and effect for so long as you have an active account or otherwise access or use the Service, unless earlier terminated in accordance with the provisions of these Terms (the "Term").

You may terminate your account and these Terms at any time, for any reason or no reason, by cancelling your subscription through your account settings or by submitting a cancellation request to our support team. Upon cancellation, your account will remain active through the end of your then-current billing cycle, after which these Terms shall terminate, except for those provisions that by their nature are intended to survive termination. No refunds are provided upon cancellation except as expressly set forth in these Terms or as required by applicable consumer protection laws. We reserve the right, at our sole discretion, with or without cause, with or without notice, and at any time: (a) suspend your right to access or use the Service (or any portion thereof), including but not limited to your access to any or all User Content; and/or (b) terminate these Terms and your account, if in our reasonable opinion you have violated or breached any provision of these Terms, engaged in fraudulent, deceptive, or unlawful activity, or if such action is necessary to protect the safety, integrity, security, or operation of the Service, our customers, our employees, or the public.

Upon any expiration or termination of these Terms for any reason: (a) all rights and licenses granted to you hereunder shall immediately terminate; (b) you shall immediately cease all access and use of the Service; (c) you shall pay all undisputed and owing, and we may, in our sole and absolute discretion, immediately deactivate or delete your account and all related information, files, information, and User Content without further without any obligation to maintain or provide any of your data, including without limitation User Content or any portion to you or any third party; and (d) the following Sections of these Terms that by their nature are intended to survive shall survive any such expiration or termination, including without limitation Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, warranty disclaimers, payment of fees, and governing law and dispute resolution. We shall not be liable to you or any third party for any termination of your account or access to the Service for any reason or no reason.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE (INCLUDING, WITHOUT LIMITATION, ALL CONTENT, USER INTERFACE, ALL AI, FEATURES, INTEGRATIONS, DOCUMENTATION, AND ALL MATERIALS, INFORMATION, AND SERVICES PROVIDED IN CONNECTION HEREWITH) ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" AND "WHERE IS BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR SUPPLIERS, PARTNERS, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, AND AGENTS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, QUIET ENJOYMENT, SYSTEM INTEGRATION, ACCURACY, RELIABILITY, COMPLETENESS, SECURITY, UNINTERRUPTED SERVICE, OPERATION, PERFORMANCE, ERROR-FREE SERVICE, OPERATION, THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE SERVICE WILL BE UNINTERRUPTED, FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, THAT ERRORS IN THE SERVICE WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY INTEGRATION, PRODUCT, OR SERVICE ADVERTISED, OFFERED, MADE AVAILABLE, OR LISTED ON OR THROUGH THE SERVICE OR ANY HYPERLINKED WEBSITE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND ANY SUCH THIRD PARTIES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZOTLYX OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AFFILIATES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICE OR ANY PORTION THEREOF, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING, PRODUCT LIABILITY, OR OTHERWISE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL, AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS, LOSSES, DAMAGES, COSTS, LIABILITIES, AND EXPENSES, AND ALL CAUSES OF ACTION WHATSOEVER, WHETHER IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100 USD). THE EXISTENCE OF MULTIPLE CLAIMS SHALL NOT ENLARGE THIS LIMIT, AND THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY LIMITED REMEDY HEREIN FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF CLAIMS, SO THESE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU IN FULL OR IN PART.

You agree to defend, indemnify, and hold harmless Zotlyx and our subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, service providers, contractors, suppliers, and each of their respective successors and assigns (collectively, the "Indemnified Parties") from and against any and all losses, liabilities, claims, actions, damages, obligations, losses, damages, judgments, awards, settlements, interest, losses, costs, or expenses (including, without limitation, reasonable attorney fees and expenses) arising from, incurred by, or related to: (a) your access to or use of or inability to access or use the Service; (b) any violation by you of these Terms or any applicable law, regulation, or rule; (c) your User Content, including any content, messages, communications, or activities through the Service; (d) your violation of any rights of any third party, including, without limitation, any intellectual property, proprietary, privacy, publicity, or other right; (e) any dispute between you and any third party; (f) any taxes, duties, or assessments, or assessments arising from your failure to pay any taxes or related to your subscription; and/or (g) any actual or alleged infringement by you or any person using your account or your User Content of any patent, trademark, copyright, or other intellectual property or proprietary right of any person or entity. You and we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us hereunder, and you agree to cooperate with our defense of these claims at your expense.

These Terms and any action related thereto shall be governed by and construed in accordance with the laws of the People Republic of Bangladesh, without giving effect to any choice or conflict of law provision or rule (whether of the People Republic of Bangladesh or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the People Republic of Bangladesh. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from application to these Terms.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the scope or arbitrability of the arbitration dispute arising out of or relating to these Terms, including without limitation any dispute concerning the existence, validity, or termination of the agreement shall be finally and exclusively settled by binding arbitration administered by the Bangladesh International Arbitration Centre (BIAC) under its Arbitration Rules in effect at the time the request for arbitration is submitted. The seat, and venue of arbitration shall be Dhaka, Bangladesh. The language to be used in the arbitral proceedings shall be the English language. The award rendered by the arbitral award shall be final and binding and may be entered in any court having jurisdiction thereof. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts of competent jurisdiction over the courts of competent jurisdiction in connection with any dispute or to protect its intellectual property rights or confidential information, to prevent or restrain actual or threatened misappropriation, infringement, or violation of intellectual property rights, or breach of confidentiality obligations, or in connection with any breach of these Terms related to confidentiality or confidentiality obligations.

You acknowledge and agree that the Service and related technology and software are subject to export control laws, restrictions, sanctions, and regulations of the People Republic of Bangladesh and other countries, including without limitation the United States Export Administration Regulations, the US Office of Foreign Assets Control (OFAC) sanctions programs, and similar laws, rules, and regulations of other relevant jurisdictions. You shall not, directly or indirectly, export, re-export, transfer, divert, disclose, or otherwise make available the Service or any portion thereof, or any direct product thereof, to any person, entity, destination, country, or territory in any form in any jurisdiction, in any manner, in violation of any such laws, rules, or regulations, or for any purpose prohibited by any such laws, rules, or regulations, including, without limitation, nuclear, chemical, or biological weapons proliferation, or development of missile technology. You further warrant and represent to us that (a) you are not, and are not acting on behalf of, (1) any person who is the subject or target of any OFAC sanctions, any government that is the subject of OFAC country-wide sanctions, or (2) any person listed on any applicable restricted party or denied persons list maintained by any governmental authority; and (b) you will not use the Service for any purpose prohibited by applicable law.

These Terms, together with the Privacy Policy, Order Forms, and any other policies or operating rules posted by us on the Service or otherwise provided to you in writing with respect to the Service, including any plans and documents incorporated herein by reference, constitute the entire agreement between you and us and govern your use of the Service and supersede any prior or contemporaneous agreements, communications, proposals, or representations, oral or written, between you and us regarding the subject matter herein, including but not limited to any prior versions of these Terms.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Zotlyx. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without restriction or notice. The relationship between you and us is that of independent contractors. Nothing contained in these Terms shall be construed as creating any agency, partnership, or joint venture between the parties, or employer relationship between the parties. You may not assign, or third party beneficiary rights, this agreement, whether express or implied, and is intended solely for the benefit of the parties hereto and their respective successors and permitted assigns. Any notice or other communication provided for herein or given hereunder to a party hereto shall be in writing and shall be given: (a) by email to the email address associated with your account (in your case) or to legal@zotlyx.com (in our case), or (b) by nationally recognized overnight courier, or (c) by certified or registered mail, postage prepaid, return receipt requested to Zotlyx, Dhaka, Bangladesh. Notices shall be deemed to have been duly given: upon confirmation of email transmission (if by email; upon confirmed delivery when sent by nationally recognized overnight courier; and three (3) business days after the date of mailing when sent by certified or registered mail. The section titles in these Terms are for convenience only and have no legal or contractual effect.

We reserve the right, in our sole discretion, to modify, amend, revise, or replace these Terms at any time, effective upon posting of the updated Terms on this page or such other location as we may designate from time to time with an updated effective date. We will use reasonable efforts to notify you of material changes prior to the effective date of any changes prior to the changes becoming effective, including by providing notice through the Service dashboard, by email to the last known email on file, or by other reasonable means. All modified Terms are effective immediately upon posting for new users and existing users and, and for existing users, thirty (30) days after the date of posting or notice. Your continued use of the Service after the effective date of any such modifications shall be deemed to be your acceptance of the revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must stop using the Service and terminate your account immediately.

It is your responsibility to check this page periodically for the latest information. Your continued use of or access to the Service following the posting of any changes to these Terms constitutes acceptance of those changes. We last updated these Terms on the effective first set above.

Questions, comments, requests, or complaints regarding these Terms or the Service should be directed to Zotlyx by email at legal@zotlyx.com, by phone at +880 1601-603036, or by postal mail addressed to: Zotlyx, Legal Department, Sagorpara, Bottola Rajshahi, Rajshahi 6100, Bangladesh.

Thank you for taking the time to read these Terms & Conditions carefully. We appreciate your trust in Zotlyx and look forward to serving you.